Monday, July 10, 2006

Amazon: 1 Click From Nowhere

I've been waiting for this book from an used "seller" (I quote "seller" because sellers give items in exchange for money; thieves do not; so the jury is out), dvdlegacy_ca (seller profile). I asked the seller about this and got no reply. I then asked Amazon what I could do. I used their web form because Amazon doesn't like making their contact information known. You'd think they were selling Hoodia or Cialis.
After I hit "send" on their web form, I got an email. I thought, "Wow. That was fast"

This is what I got:

This is a MIME-encapsulated message

The original message was received at Mon, 10 Jul 2006 10:47:25 -0700
from nobody@localhost

----- The following addresses had permanent fatal errors -----
@amazon.ca
(reason: 553 5.1.3 <@amazon.ca@amazon.com>... Invalid route address)

----- Transcript of session follows -----
... while talking to smtp-in-5102.iad5.amazon.com.:
>>> DATA
<<<><@amazon.ca@amazon.com>... Invalid route address
550 5.1.1 @amazon.ca... User unknown
<<<><@amazon.ca@amazon.com>... Invalid route address
Last-Attempt-Date: Mon, 10 Jul 2006 10:47:25 -0700

---------------
07/10/06 10:47:25
NAME: Mike DeWolfe
ORDER NUMBER: 058-8348299-3787XX6
COMMENTS: I placed this order on June 16th. It's estimated delivery window was June 16th to July 7th.
I understand that the seller was supposed to ship it within two days of receipt of the order. Three weeks seems like a long time, even for something sent by surface mail.
If it has not arrived by July 12th, how do I begin the process to have the order refunded?

Thank you,

Mike DeWolfe


Congratulations to Amazon.ca for shoddy service. They can't even process their own web forms. That's a stupid human trick that was perfected circa 1996. Amazon's only strength is its size. If Google and Google Checkout find a way to wade into this marketplace, Jeff Bezo's house could go up for auction on eBay-- er, Google Base, soon.

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