In our region, there are two high speed providers: Shaw and Telus. Sure it seems like there are more. But the remainder are corporate providers or resellers of Shaw and Telus. For the last few weeks, we've been trying to solve a consistent mail problem: Shaw.
Our Outlook clients POP from our webserver. Because of Mail Relay issues, we SMTP outgoing mail through Shaw. In some cases, Shaw swallows the mail. They delete it before it gets to the destination. Spam filtering is good? Not so much. Here's the message I got:
Here's how I replied via my Outlook client:
Here's what they received:
We tried sending this several times. Only when spam keywords were removed, did the message go through. When I tried to send the same message via GMail and webmail for another domain, the mail went through fine.
Blocking spam is dubious. Shaw has also swallowed messages regarding business trips, messages regarding banking. Information from our bookkeepers. Are you missing mail? Then you're a Shaw customer.
When I phone Shaw about this on the 27th, they said they weren't blocking/filtering. Since then, the problem has continued and worsened. Today I phoned back and refused to accept their excuses. I wanted a definitive answer as to whether or not they were swallowing up spam. They gave me the runaround. I asked to speak to a supervisor. The CSR dweeb put me on hold. Then he came back and said, "Stand by for James..." then dial tone. Way to go, Homer, you don't know how to use a phone and your job is as a telephone representative.
So, I will be forwarding my advice to my company. I will suggest to my bosses that they ditch Shaw. I will ask that they tell all of the staff to ditch Shaw. I will ask that they tell their banker to ditch Shaw: his bank and its 20 branches may actually listen. Does Shaw want to lose hundreds of accounts? Maybe they don't care. I know I care. This is why I am posting this as a blog post. I cannot send it by email because-- for today-- I am a Shaw customer.