Does Facebook Now Suck?

Does the new Facebook layout suck? If so, have you tried to complain but come up cold? If so, try


To contact Facebook, people have suggested:
click here and find the right form to fill in


Is there a way to contact Facebook? YES! THERE IS! Administrative Email Address:

I am sure that this will change in a day or two. What is more interesting: the bigger the company, the poorer their contact system. Amazon, eBay, Googgle, Blogger: if they are in the top 20, they handle customer service by providing almost no customer service. At my day job, we get lots of feedback and comments; and it's a smaller site. Does being callous to the users' pleas pave the way to success?